Seller Investigation Tool | Protect Your Brand & Customer Experience

What is Seller investigation?

Seller investigation is the process of identifying and verifying the information of a seller on an online marketplace. The investigation typically includes gathering information such as the seller's business name, address, contact information, online sales details, product descriptions, and seller reputation.

Facing these challenges?

These are the most common issues that can be addressed using a Seller investigation:

Risk of counterfeit products

Without adequate verification, unauthorized sellers can easily list fake or counterfeit goods on ecommerce channels. This can damage your Brand Reputation and lead to legal issues.

Poor customer experience

When customers shop online, they expect high-quality goods and trustworthy service. Unauthorized sellers might fall short of these standards, which would cause unhappy customers and bad reviews.

Careless Product Descriptions

Sellers who are permitted to list products on e-commerce platforms might not give accurate product descriptions or adhere to your Brand standards. Customers may be misled by this, and your brand's reputation may suffer.

Loss of Sales

Unauthorized sellers may offer products at lower prices, leading to increased competition and Loss of sales for brand owners.

Seller Identification

Find any online sellers using your brand or selling your products without permission. We collect and display key information regarding them which can be used for further legal action and data-driven decision making.

Book a demo

Risk assesment

Evaluate the risk associated with the seller, taking into account factors such as their reputation in the many official marketplaces, sales territories, product descriptions, and buybox winning prices that can be too low to be authorized. Determine whether they meet the standards and whether action is required.

Book a demo

Risk assesment

Book a demo

Mapping and Reporting

Map your online distribution channels, uncover valuable insights, and take informed action based on authorized and unauthorized sellers. Discover the true size of your official market, gauge the impact of illicit trade, and pinpoint areas where unauthorized distribution is taking over your business

Book a demo

Guarantee product quality

Ensure that products are being sold by authorized and licensed sellers who meet their quality standards. When customers buy products from an online marketplace, they expect to receive high-quality products. Investigating sellers can help ensure that they are offering products that meet quality standards and do not pose any safety risks to consumers.

Customer loyalty

Customers are more likely to trust and buy from brands that take measures to ensure their products are being sold by reputable sellers. By ensuring that only authorized and reputable sellers are allowed to sell their products, brands can provide customers with a better overall experience and therefore increase their loyalty.

Protect brand reputation

Brand reputation is crucial for securing your brand strategy and position in the market. Using seller investigation can help brands identify and prevent unauthorized resellers from misrepresenting the brand’s products or damaging its reputation.

Advanced Technology

Our tool uses the latest technology and algorithms to ensure you a better visibility on your partner compliance and identify potential threats to your ecommerce platform's safety and reputation.

Customizable Solutions

We understand that every ecommerce strategy is unique, which is why we offer customizable solutions tailored to your specific needs and requirements.

Expert Support

Our team of experts is available to provide guidance and support throughout the investigation process. We work closely with you to ensure that your platform remains safe and secure.